Seems simple enough, but our thought is if you are not making plastic parts then we are not doing our job.
We don’t want to simply sell you a mold – we want to sell you our service.
We don’t want to get a damaged mold running – we want to ensure that the mold will continue running long after our repairs are completed.
We want to be a solution to keep your molds running. We want to help you increase the return on the investment that you made. From new tooling projects to preventive maintenance on your molds, we want you to feel that we have your best interest in mind.
If there is something that we cannot do – we’ll tell you. But we won’t leave it at that, we’ll work with other shops in our area that can help you as well.
Simply put, we don’t want to win the next job from you – we want to earn your trust.
CULTURE OF “RHINOISM”
Our company culture that is that nothing is too much for us to handle.
Based in part by the book “Rhinoceros Success” by Scott Alexander, we have adapted many of the teachings in the book to incorporate into our business. We have
an always-charging attitude
never giving in to “we can’t do it” thinking
and always finding a way to get it done.
This culture has allowed us the opportunity to gain market recognition as the company that “Keeps the Plastics Industry Running”. To us Rhinoism is a way of life. It marks our discipline, our audacity, and our persistence.
The discipline allows us to always make sure the customer needs are met.
The audacity allows us to take on jobs that other shops cannot do or simply do not want to do.
Persistence is what has led us to the forefront of the molding repair services industry.
It is this “Rhinoism” that will continue to lead us into the future.
The biggest reason that we have been successful in our market niche is the fact that we are willing to go above and beyond to make sure that our customers are taken care of.
We believe that our responsiveness to customer needs is second to none. With our fleet of trucks and our employee willingness to stay until the work is done, we are able to offer unmatched response time to customer emergencies. Our trucks allow us to be on the road to a customer facility within minutes of receiving a call for service. Our new service-on-site van is fully stocked with the tools to take care of repairs at a customers’ facility. Quite simply, your emergencies are our expertise.
That is why we say we are “Keeping the Plastics Industry Running”.
COMPETITIVE PRICING SOLUTIONS
With our flexibility in scheduling and our “Rhino” culture, we are able to provide our customers with pricing that is competitive with every shop in our market.
Working with our affiliated companies, we are able to provide costing solutions that are within our customers’ budgets on new tooling projects, engineering changes, and related manufacturing services. While we strive to be a competitive pricing solution for our customers, it is our lead times, combined with our prices that save our customers money. Lower tooling delays can save manufacturing and set-up time, and this is where we are able to help recoup money.
UNDERSTANDING OF GLOBAL CULTURE AND THE NEED FOR COLLABORATIONS
It is our belief that to ultimately succeed in our industry, you must use the resources that are available to you, and not to see every tool shop as a competitor.
We also believe that to keep our customers’ interest and needs at the forefront, we must be able to work with anyone that will enable us to provide the services that our customers need. We have bought into the fact that we must all work to what we are good at, and to rely on partnerships for their strengths. Ultimately, we are trying to align ourselves with global resources so that we can offer our customers solutions, independent on location. We are able to offer unmatched service due to the fact that we are willing to look for partnerships with not only local and regional companies, but also global companies. This willingness has helped us to broaden our work scope and affords us the opportunity to expand in our services provided.
LOCATION, LOCATION, LOCATION
With the Southeast USA has become a hotbed for the automotive industry and the related plastics industry, we believe that our location is huge plus.
With 2 plants located halfway between Charlotte, NC and Atlanta, GA, and a plant in Alabama, we believe that location is one of our major assets. We believe that our central location is key to being able to service the plastics companies in this area in a more timely manner than can other shops comparable to our size.
Customer support for tooling repair and Engineering changes.
Emergency response for mold and tooling repair 24 / 7, 365 days of the year.
Fast pick up and delivery service, with our own fleet of trucks.
Lift and repair of tooling up to 125,000 lbs (56,000kg).
In house Melco Texturing and Graining. Authorized Melco partner.
o On site repair at your facility, foreign or domestic.